Terms & Conditions

Article 1 — Definitions

• Telecom Gennep: the sole proprietorship located at Spoorstraat 117, 6591 GS Gennep, The Netherlands, hereinafter referred to as “seller”.
• Customer: any natural person or legal entity that enters into an agreement with Telecom Gennep.
• Agreement: any arrangement or order between the customer and Telecom Gennep.
• Product: all goods that are the subject of the agreement, including phones, tablets, accessories and parts.
• Service: all work performed by Telecom Gennep, including phone and computer repairs.
• Webshop: the online store accessible via telecom-gennep.nl.

Article 2 — Applicability

1. These general terms and conditions apply to all offers, orders and agreements of Telecom Gennep.
2. By placing an order through the webshop or leaving a device for repair, the customer accepts these terms.
3. Deviations from these terms are only valid if agreed upon in writing.

Article 3 — Offers and prices

1. All prices in the webshop are in euros and include VAT, unless stated otherwise.
2. Offers are valid while stocks last and can be changed at any time.
3. Telecom Gennep is not bound by obvious errors or mistakes in pricing.
4. Shipping costs are clearly displayed before the order is finalised.

Article 4 — Orders and payment

1. An order is established once the customer completes the ordering process and payment has been received.
2. Payment is possible via iDEAL, Klarna, in3 or upon collection at our store.
3. Online payments are processed through Mollie, a certified payment service provider.
4. When paying via Klarna or in3, the additional terms of the respective payment service apply.
5. Telecom Gennep retains ownership of delivered products until full payment has been received.

Article 5 — Delivery and collection

1. Products can be collected from the store or shipped to the specified address.
2. Delivery times are indicative. Exceeding the delivery time does not entitle the customer to compensation or cancellation, unless the delay is unreasonably long.
3. For in-store collection, the customer will be notified when the order is ready.
4. The risk of damage and/or loss of products passes to the customer upon delivery.

Article 6 — Right of withdrawal (online purchases)

1. For online purchases, the customer has the right to cancel the agreement within 14 days of receiving the product without giving a reason (cooling-off period).
2. The product must be returned unused, complete and in its original packaging.
3. Return costs are borne by the customer, unless the product is defective or incorrectly delivered.
4. Refunds are made within 14 days of receiving the returned product via the original payment method.
5. The right of withdrawal does not apply to custom-made or specially ordered products.

Article 7 — Warranty

1. New products carry the manufacturer's warranty. Telecom Gennep assists with warranty claims.
2. Second-hand/refurbished products carry a minimum warranty of 6 months, unless otherwise agreed.
3. Warranty is voided in cases of improper use, self-performed repairs, or damage from external causes (drops, water, etc.).

Article 8 — Repairs

1. Before a repair, a price quote or cost estimate will be provided. Additional costs are only charged with the customer's consent.
2. The customer must back up all data on the device. Telecom Gennep is not liable for data loss.
3. Completed repairs carry a 3-month warranty on the replaced part and the work performed. Warranty does not apply to breakage or water damage.
4. Devices not collected within 3 months after completion notice will be destroyed or become the property of Telecom Gennep.
5. Without the original receipt or ticket number it is not possible to collect the device.
6. Telecom Gennep cannot be held liable for other damage unrelated to the specified repair work.
7. For non-repaired smartphones and/or tablets, Telecom Gennep charges diagnostic costs of € 15,-.
8. By leaving the device for repair, the customer agrees to these repair terms and conditions.

Article 9 — Liability

1. The liability of Telecom Gennep is limited to the amount paid by the customer for the relevant product or service.
2. Telecom Gennep is not liable for indirect damage, consequential damage or loss of profit.
3. Telecom Gennep is not liable for damage caused by force majeure, including but not limited to supplier disruptions, internet problems or natural disasters.

Article 10 — Complaints

1. Complaints about products or services should be reported as soon as possible, but no later than 14 days after discovery, via info@telecom-gennep.nl or by phone at 0485-820997.
2. Telecom Gennep will respond to complaints within 14 days. If more time is needed, the customer will be informed.

Article 11 — Applicable law

1. All agreements are governed by Dutch law.
2. Disputes will be submitted to the competent court in the district of Limburg, The Netherlands.